Job Reference: 369627405

About us

 

Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.

 

About the role

 

In this role, you will provide secretariat support to Family Law Division, Executive section with a focus on new projects including coordination of training activities, providing administrative assistance with Commonwealth reporting and the supervision of the Legal Client and Support Officer roles in the Family Executive Admin Team.

This role is available at 35 hours per week on an ongoing basis. You will be based at the Central Sydney (Haymarket) office and flexible work arrangements are negotiable subject to operational requirements.

 

About you

 

You are an organised, proactive professional with extensive experience in managing busy and high-demand environments, balancing multiple priorities, and meeting tight deadlines. You’re comfortable supporting an executive team, especially through tasks like booking meetings, preparing minutes, and assisting with complaint resolution in collaboration with key stakeholders.

 

In this role, you’ll provide direct support to the Deputy Director and the Family Law Executive team. You’ll also lead and manage a team of four Legal and Client Support Officers, overseeing their work, managing leave requests, and supporting their career and professional development goals. Your dedication to client-centered service and commitment to high standards makes you a strong fit for this role, along with your ability to nurture team growth and ensure effective service delivery.

 

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.

 

 

WHY YOU SHOULD JOIN LEGAL AID NSW!

 

We are committed to diversity and inclusion

 

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.

 

We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities. 

 

We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you’d like information about what we can do to help you, please contact our team at erecruitment@legalaid.nsw.gov.au.

 

Other benefits of working with us

 

·         You will have access to training, development and mentoring opportunities.

·         We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.

 

 

The essential requirements for this role

 

You must:

 

·         be willing to do a Criminal Record Check and

·         hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)

 

How to apply

 

You MUST submit your application online through iworkfor.nsw.gov.au. If you submit your application late or by email it will NOT be accepted.

 

Your application must include:

 

• your resume (no more than 5 pages)
• cover letter (no more than 2 pages). In your cover letter, please address the target questions below.

1.  Describe a time when you identified a development need for a team member and supported them in improving their skills. What steps did you take, and what was the outcome?
2.  Describe a time when you had multiple tasks or deadlines to manage. How did you prioritise your tasks to ensure all were completed effectively, and what was the result?

 

 

Make sure your application is complete and you have answered all questions before you submit it.

 

Do you need help to apply?

 

It’s important to properly prepare before you apply for a role. Here is some other information to help you:  

• If you have questions about the role, you can contact Marina Cruz on marina.cruz@legalaid.nsw.gov.au or +61 2 9219 5884
• If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
• The Role Description sets out the responsibilities of the role.
• The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate. 
•  Applying for a Role  
•  Working at Legal Aid NSW